Accounts and Verification

Trading on IDEX requires an account. Here's what you need to know.

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17 articles in this collection
Written by IDEX

What are the verification tiers and their benefits?

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Written by IDEX
Updated over a week ago

Are there new features for verified accounts?

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Written by IDEX
Updated over a week ago

By when do I have to get verified?

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Written by IDEX
Updated over a week ago

How long does verification take?

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Written by IDEX
Updated over a week ago

What happens if I don’t get verified?

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Written by IDEX
Updated over a week ago

What documents do I need to apply for verification?

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Written by IDEX
Updated over a week ago

What can I use as proof of address?

Also: I don't want to give you my bank statement. What can I do?
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Written by IDEX
Updated over a week ago

How do I apply for a Corporate account?

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Written by IDEX
Updated over a week ago

How do I change my name?

"How do I fix the typo in my name?" "My name is wrong and I want to change it."
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Written by IDEX
Updated over a week ago

I've already shown you my ID. Why is my account not yet approved?

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Written by IDEX
Updated over a week ago

Why do you need my utility bill?

Also: "I do not live in the United States."
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Written by IDEX
Updated over a week ago

Why do I have to give you my bank statement?

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Written by IDEX
Updated over a week ago

Why is the system not accepting my ID?

Also: "Why is IDEX not accepting an ID picture that was previously approved by another exchange?"
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Written by IDEX
Updated over a week ago

Why does the system keep saying my address is invalid?

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Written by IDEX
Updated over a week ago

Why am I getting an error message when I type in my address for verification?

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Written by IDEX
Updated over a week ago

Why am I getting error messages while typing in my name?

"Why is the system telling me the name is invalid?" "Why is my account still pending?" "Why do I have to submit another Tier 1 application?"
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Written by IDEX
Updated over a week ago

My Tier 2 account has been approved. Why am I still shown the US version of IDEX?

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Written by IDEX
Updated over a week ago